“The Entire Neighbourhood In Your Back Pocket” – A Yellow Pages Comeback Story

A week or two after I arrived in Toronto, I noticed that my closest TTC subway station was splattered with yellow overnight.

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Upon closer inspection, it turned out that Yellow Pages had completely taken over the station- every possible advertising spot and even places that probably weren’t intended for any media were splashed with yellow. As I go through this station every day, I’ve had countless opportunities to view and analyze the ads- normal people probably wouldn’t pay as much attention as a marketer such as myself, but I was just so captivated by the ads.

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I found the campaign to be quirky, engaging, relatable, and actually useful. It presented useful information about each station in a humorous, down-to-earth way that anyone could relate to, and the large media buy ensured that you wouldn’t miss it. For a newcomer like myself, it allowed me to get a better sense of the different neighbourhoods in the city, and brightened up a normally mundane task of waiting for my train.

It is no secret that Yellow Pages and phone books in general have become extinct in recent years. With online and mobile directories, search engine optimization, as well as consumer review websites such as Yelp, Yellow Pages has found itself decreasing in relevance to business owners and consumers alike. Why thumb through a heavy phone book when you can simply type in what you’re looking for and get instant results on your smartphone? And why spend money advertising in a place that no longer reaches your target audience?

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However, I think Yellow Pages is taking good measures to increase its relevancy in this day and age, and stay top-of-mind for customers. Yellow Pages is now highly digitized- with mobile apps ranging from its original purpose of finding and discovering businesses, to getting great deals on Canadian goods. It’s aim is to help Canadians find what they are looking for, quickly, and to help simplify their lives.

As for the campaign itself, I thought that it was well thought out, and overall nicely executed. They chose a great spot to advertise- at St. George station, which is a busy transfer hub and located right at the University of Toronto, which gets a lot of traffic from a young, tech-savvy crowd. They did place similar ads in other stations, but so far the biggest media buy I’ve seen has been at St. George where it just completely occupied the station, leaving no room for other companies to advertise, and capturing even the most passive of customers.

However, the ads urge TTC customers to download the app, and speaking from a personal point of view, I don’t know if this is the most helpful thing seeing as there is no reception down in the subway station and line, so incoming transit users may see the ad and then forget about it by the time they regain mobile reception and reach their destination. I personally did not feel compelled to download the app.

But on the positive side, the communication was very clear, and the ads make it evident that Yellow Pages is a helpful tool to guide you in your everyday life. It is really hard to ignore, and is relatable and attention-grabbing to the masses.

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I don’t know how much longer the ads will be up for (it has been a couple of weeks), but I really enjoy looking at them every time I pass by. I think this is a great example of a company that has faced challenges in an increasingly digital world, and is regaining its foothold and relevancy through digitizing its own product, presenting a clear value proposition, and devising clever marketing strategies.

Toronto is an advertising playground, and I love doing short analyses on different campaigns and discussing them with my peers. I hope to see more innovative campaigns like this during the summer!

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I couldn’t agree more.

Note: The only way I was able to get photos without hoards of people was to be there at 6AM. Sometimes there are upsides to being awake before the sun comes up 🙂

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Be careful what you Snapchat

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I’ll admit it, I love Snapchat. It’s a fun and humorous way to communicate with your friends, a fast way to send photos, and best of all, you can make ugly faces and it won’t matter because the pictures disappear after a set amount of time (1 to 10 seconds). Right?

Wrong. Apparently, your pictures never get deleted. According to Business Insider, the photos are actually saved under your phone under the extension .NOMEDIA, which makes it difficult, but not impossible, to uncover.

Now realistically, it takes a forensics specialist, a few hours, and a hefty sum to actually uncover these photos. Who would go to such lengths to do that, unless it was a matter of legal issues? But it just goes to show that any sort of hot new social media or communication trend is not as private as you’d think. Whatever you upload to the Internet, stays on the Internet, even if you think you’ve deleted it or privated it. If one tries hard enough, they will be able to dig up all sorts of things about you.

The best way to have a clean Internet history is to filter what you post and don’t post. Now I love me some Instagram and Twitter so I shouldn’t be one to talk, but I do my best to watch what I post, and if I regret something I will take it down as soon as possible.

So think twice before sending any compromising pictures thinking they’re safe, whether through Snapchat or another application. Nothing on the Internet is ever safe.

My friends and I mostly snapchat ugly ‘selfies’ to each other, and let’s be honest, who would want to dig those up? The pictures that I send aren’t exactly the most beautiful, but Snapchat enables you to shamelessly send them to your friends with minimal repercussions, and that’s the beauty of the app.